Privacy Policy

bck99 is committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use and store it, and what rights you hold as a user based in Bangladesh or accessing our services from the region.

By registering an account or continuing to use the bck99 website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all services offered under the bck99 brand, including cricket betting, live casino, slots, crash games, and all related promotional activities.

We collect several categories of personal information when you interact with bck99. This information is necessary for account management, identity verification, financial transactions, and delivering a safe gaming experience to all users in Bangladesh.

• Full name, date of birth, gender, and national ID or passport number for KYC verification
• Contact details including email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Payment details such as bKash wallet number, Nagad account, Rocket number, Upay ID, or bank card details for Visa and Mastercard transactions
• Device and technical data: IP address, browser type, operating system, device model, and session timestamps
• Behavioural data: pages visited, games played, bets placed, deposit and withdrawal history, bonus usage, and support interactions

We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotional events.

bck99 uses the personal data collected only for clearly defined purposes. We do not use your information for any purpose beyond what is described below without your explicit consent.

• To create, verify, and maintain your bck99 player account
• To process deposits and withdrawals securely through bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• To comply with age verification requirements — all players must be 21 years or older to use bck99
• To deliver personalised promotions, bonuses, and offers relevant to cricket betting, slots, and live casino activity
• To detect, investigate, and prevent fraud, money laundering, or other prohibited activities on our platform
• To respond to customer support queries, resolve disputes, and improve overall platform quality

bck99 does not share your personal data with third parties except in the following strictly limited circumstances:

• Payment service providers (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard) solely for the purpose of processing financial transactions
• Identity verification and KYC service providers contracted to verify user age and document authenticity on our behalf
• Law enforcement, regulatory authorities, or legal representatives when required by applicable law or a valid court order

In every case where data is shared with a third party, we ensure contractual obligations are in place requiring that third party to protect your data to a standard equivalent to ours. We do not permit third parties to use your data for their own independent marketing purposes.

bck99 uses cookies and similar tracking technologies to provide a consistent, personalised experience across our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and analyse how our platform is used.

We use strictly necessary cookies (required for login sessions and security), functional cookies (to remember your language preference and device type), and analytical cookies (to understand how players navigate our site and improve usability). We do not use third-party advertising or retargeting cookies.

You may adjust your browser settings to block or delete cookies at any time; however, doing so may affect the functionality of certain features on bck99, such as maintaining your logged-in session.

bck99 retains your personal data for as long as your account remains active, or as long as is necessary to fulfil the purposes outlined in this Privacy Policy. In practice, player account records, transaction histories, and KYC documents are retained for a minimum of five (5) years from the date of last activity, in line with standard financial record-keeping requirements.

Following account closure or inactivity, personal data may be retained in an anonymised or aggregated format for analytical and regulatory purposes. Where retention is no longer necessary and no legal obligation exists, data is securely deleted.

bck99 employs robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, regular security audits, and strict access control policies for internal staff.

While we maintain high standards of data security, no system is entirely infallible. In the unlikely event of a data breach that may affect your rights, bck99 will notify impacted users promptly and take all reasonable steps to mitigate harm. Players are also encouraged to use strong, unique passwords for their bck99 accounts and to keep their login credentials confidential.

As a bck99 user, you hold certain rights regarding your personal data. These rights can be exercised at any time by contacting our support team. We will respond to all verified requests within a reasonable timeframe.

• Right of access — you may request a copy of all personal data we hold about you
• Right of rectification — you may request correction of any inaccurate or incomplete data we hold about you
• Right to erasure — you may request deletion of your personal data, subject to any outstanding legal or financial obligations
• Right to object — you may object to the use of your data for direct marketing communications at any time

To exercise any of the above rights, please write to us at [email protected]. Please include your registered email address and a clear description of your request so we can identify and process it efficiently.

bck99 integrates with payment gateway services and game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) to deliver the gaming content and transactions on our platform. These third-party services operate under their own privacy policies, and bck99 does not assume responsibility for how these partners manage data on their own infrastructure.

We recommend reviewing the privacy practices of any third-party service you interact with through our platform. bck99 is not responsible for the content, security, or privacy practices of any external service, and integration with our platform does not imply our endorsement of those services' data practices.

bck99 is strictly an adults-only platform. Access to and use of our services is permitted only for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend that account and securely delete the associated data. If you believe a minor may have accessed our platform, please contact us immediately at [email protected].

bck99 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that may materially affect how your data is used, we will endeavour to notify active users by email.

Your continued use of bck99 following the posting of any revised Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.